Privacy & Policy
Shi Yue values and respects your personal privacy. This Privacy Policy explains how we collect, use, store, and protect the personal data you provide when using our website and ordering services, in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
1. Information We Collect
When you place an order or contact us, we may collect the following information:
- Name, contact number, and WhatsApp number
- Email address and delivery address
- Order details and payment information
- Personalized content provided for custom gift boxes (such as baby’s name, customized blessings, etc.)
2. How We Use Your Information
The information we collect is strictly used to process and fulfill your orders, arrange calligraphy writing and gift box production, schedule self-collection or delivery, communicate with you regarding your order status, and, with your consent, send you promotional updates or news about new product arrivals.
3. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. Your data is only shared with trusted third-party service providers when necessary, such as delivery courier services (to fulfill your shipments) and secure payment processing platforms. These third parties are authorized to use your information solely to provide these services to us.
4. Personalized Content
Any personalized information you provide for your gift boxes (such as baby names and special blessings) will be used exclusively for the calligraphy writing of that specific order and will not be repurposed for any other intent.
5. Data Security
We implement reasonable technical and organizational security measures to protect your personal data from unauthorized access, use, or disclosure. However, please be aware that no method of data transmission over the internet can be guaranteed as 100% secure.
6. Use of Cookies
This website may use cookies to enhance your browsing experience, analyze web traffic, and optimize our services. You can choose to decline cookies through your browser settings; however, doing so may affect the functionality of certain features on our site.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill your order and to comply with legal, regulatory, or business requirements. Once the retention period expires and the data is no longer required, it will be securely destroyed.
8. Your Rights
In accordance with the PDPA, you have the right to request access to, correction of, or deletion of the personal data we hold about you. You may also withdraw your consent to receive promotional materials at any time. To exercise these rights, please contact us using the information below.
9. Third-Party Links
Our website may contain links to third-party platforms (such as WhatsApp, Instagram, and Facebook). These external platforms have their own independent privacy policies, and Shi Yue is not responsible or liable for their content or privacy practices.
10. Amendments to Policy
Shi Yue reserves the right to amend this Privacy Policy at any time. The amended version will take effect immediately upon publication. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please reach out to us via:
- WhatsApp: +60 17-332 2602
- Instagram: @shiyue.official
- Facebook: 十月 Shi Yue
- Address: Lot 1-9, Residensi Selayang Damai, Taman Wilayah Selayang, 68100 Kuala Lumpur, Selangor